Step four, run the batch file. Let it run until the Dos screen closes. Step five, reboot the machine and run the install again; 4) If all steps above do not resolve. Logfile of HijackThis v1.99.1 Scan saved at 23:40:28, on Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.5730.0011). The KB I provided shows a similar situation when cannot install a software. Please input regeidt in the search bar, could you find the HKEYCLASSESROOT LayoutEditing.pesfile shell Open command?
You can sometimes resolve the update-related errors by reinstalling Acrobat or Reader.
Uninstall Reader from your computer:
- Open the Run command dialog by pressing the Windows key and the R key.
- In the dialog, type Control Panel and click OK.
- In the Control Panel, select Program and Features, and then select Reader from the list of installed programs.
- Click Uninstall and follow the prompts to uninstall Reader.
Reinstall the latest version of Reader on your computer:
- Go to the Adobe Reader Downloads page and click Download Acrobat Reader.
- Allow the Download Manager sufficient time to download all necessary installation files. Then follow the prompts to install Reader.
Note:
If you face any problem, try using a different web browser.
Uninstall Acrobat from your computer:
- Open the Run command dialog by pressing the Windows key and the R key.
- In the dialog, type Control Panel and click OK.
- In the Control Panel, select Program and Features, and then select Acrobat from the list of installed programs.
- Click Uninstall and follow the prompts to uninstall Acrobat.
Reinstall the latest version of Acrobat on your computer:
- Go to the Acrobat Download and installation help page, and then follow the link to download and install your version of Acrobat.
Note:
If you have an old version of Acrobat, reinstall Acrobat using the downloaded setup or DVD.
For details on how to configure and troubleshoot the Updater, see the Acrobat-Reader Updater Guide.
Like most Windows applications, Acrobat and Reader use Microsoft Windows Installer technology for installing updates. If the update fails, you can get one of the following Microsoft Installer errors. The list is not comprehensive. Adobe updates the list as it learns more solutions to common errors. If your error is not listed here, you can check Windows Installer Error Messages on the Microsoft site.
| Error | Title | Solution |
| 1067 | Update failed. The process terminated unexpectedly. | Try downloading Reader directly from this page. |
| 1309 | Error reading from file: <location of the file> -Or- Error attempting to open the source file: <location of the file> | See Error 1321 or 1309 | Install | CS4, CS5 | Windows and |
| 1310 | Error writing to file: C:Config.Msi.... Verify that you have access to that directory. | See Error '1310: Error writing to file: C:Config.Msi...' | CS4 products. |
| 1311 | Could not locate source file cabinet: [filename]. | See Error 1311, 1335, or 2350 'Source file not found...data1.cab' when installing Adobe products | Windows. |
| 1321 | The Installer has insufficient privileges to modify this file: c:Windowssystem32MacromedFlash FlashPlayerTrustAcrobatConnect.cfg. | See Error 1321 or 1309 | Install | CS4, CS5, CS5.5 | Windows. |
| 1324 | Volume invalid or the path contains an invalid character | Use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat. |
| 1327 | Invalid drive | See Error 1327 | 'Invalid Drive' | Install | CS4, CS5, Acrobat, Reader. Alternative solution: This error sometimes appears when a drive is mapped for the user and the installer is running in a system context. Change the access permissions on the network folder to “write” for everyone to the shared folder or drive. |
| 1328 | Error applying | See Error 1328: Error applying patch to file. |
| 1335 | The cabinet file '[filename]' required for this installation is corrupt and cannot be used. This error could indicate a network error, an error reading from the | The source cabinet is corrupt. See Windows Installer Error Messages. |
| 1401, 1402, 1404, 1406 | Could not [perform some action] for [key or value]. | These errors occur when the Windows installer cannot successfully modify the registry. Quick solutions:
See also: |
| 1500 | Another installation is already in progress. Complete that installation before proceeding with this installation. | See Error 1704 or 1500 | Install, remove | CS4 | Windows. |
| 1601 | Out of disk space | Ensure that you have enough disk space on your primary disk and update it again. |
| 1603 | A fatal error occurred during installation or #_AdobeError_#1603 | Shut down Microsoft Office and all web browsers. Then, in Acrobat or Reader, choose Help > Check for Updates. See also Error 1603 | Install | CS3, CS4 products. |
| 1606 | Could not access network location | Try using Microsoft Troubleshooter | Windows 10, Windows 8/8.1/7. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot resolve the problem after using the Troubleshooter, see Error 1606 | Install | Acrobat 8, 9 | CS4. |
1612, | The installation source for this product is not available. Verify that the source exists and that you can access it. This patch package could not be opened. Verify that the patch package exists and that you can access it. Or, contact the application vendor to verify that it is a valid Windows Installer patch package. | Run Microsoft Installation fixer. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you still see the error, use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat. |
| 1618 | Another installation is already in progress. Complete that installation before proceeding with this install. | Another install is in progress and MSI is busy. |
| 1622 | Error opening installation log file. Verify that the specified log file location exists and that you can write to it. | Stop and restart the Explorer.exe process using Windows Task Manager. For more information, see Error opening installation log file. Verify that the specified location exists and is writable. |
| 1624 | Error applying transforms. Verify that the specified transform paths are valid. | This error indicates that your Acrobat/Reader installation was customized with the use of a Transforms (.MST) file. The .MST file could be missing from its original location or corrupted. This error could also occur when downloading and updating with the Adobe Application Manager. The error can be bypassed by downloading the update separately from installing it. That is, save the To download and install the update, locate the latest update for Acrobat or Reader here: After clicking Proceed to Download and then Download Now, click Save or Save As to save the file to your computer. After downloading, locate the patch file on your computer and double-click the file to run the update. For Windows, patch |
| 1625 | Update failed. Update not permitted by system policy. -OR- This installation is forbidden by system policy. |
|
| 1646 | Uninstallation of the update package is not supported. | Use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat. |
| 1648 | No Valid sequence could be found for the set of patches. | Run Microsoft Installation fixer. Try updating Reader or Acrobat. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you still see the error, use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat. |
| 1704 | An installation of [product name] is currently suspended. | See Error 1704 or 1500 | Install, remove | CS4 | Windows. |
| 1706 | No valid source could be found for [product name]. | One or more of the installer files that the Updater downloaded cannot be found. Sometimes, you can browse for the resource by using Add/Remove Programs in the Control Panel and trying to repair the application. When the dialog appears indicating that the resource is unavailable, browse the needed file. You can also get the MSI either from your Installation disc or from www.adobe.com/downloads (Reader only). |
| 1714 | The older version of [product name] cannot be removed. Contact your technical support group. | Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187. The wizard updates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully. Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only. If you cannot uninstall, install, or update the program after using the Fix it wizard, see the solutions in Error 1714 | Acrobat, Reader. |
| 1722 | There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. | See Error 1722 while installing or updating Acrobat DC or Acrobat Reader DC on Windows. |
| 1921 | Windows search could not be stopped. Verify that you have sufficient privileges to stop system services. | Stop the Windows Search service using Windows Tasks Manager:
Try installing Adobe Acrobat Reader. |
| 2203 | Database: C:WindowsInstaller<filename>. Cannot open database file. System error - <number>. | See Error 2203 | Install Creative Suite products or updates. |
| 28000 | Installation of the Acrobat Licensing Module has failed. | Error 28000 Acrobat | How to prevent the rollback of Acrobat installation on Windows 64-bit |
- 2Creative Suite 3 Design Premium on Win XP
1 Introduction
This article deals with installation trouble for Adobe CS3. I don't seem to be only one that has trouble, therefore I kindly offer you an account below - Daniel K. Schneider 16:06, 7 July 2007 (MEST).
Note: This is not the first time I have trouble with Adobe installations. In the past, I also ran into similar problems when I tried to install a Adobe Acrobat next to Framemaker. Adobe has those friendly Acrobat updates that will try to sabotage various versions of it.
2 Creative Suite 3 Design Premium on Win XP
By Daniel K. Schneider.
- Configuration of my machine
- Hardware: a Dell XPS II laptop
- OS: Updated swiss-french XP.
- Other Adobobe stuff installed: It already had an older Dreamweaver 8, 2 Acrobats (5 and 6 I think), Framemaker 7.0 and Framemaker 7.2, Adobe SVG 3 and Photoshop Elements.
- Permission: A user with full administrator rights.
- Other: I disabled AcAfee (Virusscan). I didn't have any beta or trialware of CS 3 installed.
It was quite a nightmare. Adobe is often not compatible with Adobe (went through this also with various versions of Distillor/Creator in combination with Framemaker). With my install, Acrobat 8 Professional would not install giving a totally useless error message. Didn't find any useful help on the Adobe site for a simple solution, except the sort of ludicrous advice like reinstalling windows.
2.1 The usual unreflective try/boot cycle
Here is what I tried on Windows XP (step by step, each time waiting between 1 and 3 hours ....). Lucky I got my Linux system next to it on which I can work and write flames.
- Uninstalled all Adobe software (except Framemaker 7.2). In particular, all PDF Distillor/Creator versions. Launched installer again, just selected the Acrobat component.
- Tried to remove stuff from the Registry. Also uninstalled all 'PDF' containing entries with the Windows Installer CleanUp Utility (download), ....
- Removed again CS3 plus all other Adobe software, and went again quickly through the registry and windows cleanup. Still didn't work at this time, but log file got down to only 50MB ;) with less error messages:
- So it boiled down to 1406 errors, CS3 unable to change registry entries ....
You can see this kind of information either by looking at the Adobe log files (see below) or by looking at the Microsoft event viewer, i.e. type eventvwr in a command window.
Adobe log file view:
Microsoft event file view (this is much faster since you don't have to dezip and search a lot)
2.2 Informed installation
Here is what you have to read (like line by line).
- Links
- http://www.adobe.com/go/kb400615. Troubleshoot installation problems (Adobe Creative Suite 3.x on Windows XP).
- http://www.adobe.com/go/kb401401 Error 'Some problems occurred during installation', 'Component install failed', or 'Shared components failed to install' (Adobe Creative Suite 3)).
- http://www.adobe.com/go/kb400593. Find and read installation logs for Adobe Creative Suite 3.
- Logs are located in the C:Program FilesCommon FilesAdobeInstallers folder (that's useful information).
- In french it's Fichiers communs.
- http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=329137 (Error '1402: Could not open key ...' or '1406: Could not write...to key...' )
- That was the most helpful document for my case ...
- The 1406 error described in 329137
- Solutions 1 (the Adobe Fix_1406ACL.exe) didn't work.
- Solution 2 (uninstalling all Acrobats) didn't not work either.
- Changing manually registry permissions didn't work either, but might for you. Good luck (see below)!
Edit registry permission this way
Adobe Acrobat Xi Pro Error 1402
- Type regedit from a command window (alternatively you can type this from Start Menu->Exectute)
- Edit -> Find 06849E9F-C8D7-4D59-B87D-784B7D6BE0B3 (the equivalent of what you see in your error message) (alternatively you can also browser the registry tree).
Anyhow, changing permissions didn't work in my case, I didn't have permission despite being part of the Administrators group (Administrateurs in french). The keys seemed to belong to userAdministrateur (administrator in English). Curious, since I never used this, except maybe on day one ... a long time ago. Weird ! Why would Adobe only allow an individual admin to change permissions and not members of the admin group ?? One also might flame MS for this. Does such protection make sense ?
- Fixing permission with the administrator user
To log in as administrator may not be obvious since this user may not show on the login screen. Hit ctrl-alt delete, then you can login as adminstrator. In case you forgot the password, you can give it new one from another admin account. But not from the user management tool, you will have to launch the administration tools -> management of the system (don't know the exact menu names in English). In french it is Paramètres -> Outils d'administration -> Gestion de l'ordinateur then open Users and Groups (in french Utilisateurs et groupes.
Then launch regedit again and fix the permission as described in the Adobe document. I gave them to the administrators group and tried again with my own admin account. Now this leads to a new interesting Acrobat 7 leftover error:
Ok, so I went back to cleanup the registry as user = administrator. But instead of fixing permissions, I just ripped away all Acrobat 6.0 and Acrobat 7.0 entries.
Done !
Of course I might have installed CS3 as user=administrator and not 'me = just a user with admin privileges'. But then I surely would have run intro trouble with Adobe's upgrades. Also, it's a question of principle. I rule, not my stupid PC....
2.3 Conclusion
Error 1402 Repair
A bloody disgrace. I don't mind suffering when I have to *compile* some free software on a Unix system. I just wonder a bit why the average user agrees to cope with this. Maybe he/she will just go an buy a new PC ? Also, why the hell does a simple Acrobat component re-install take like 2 hours and needs to reinstall other stuff too ?
Whenever you can, use SVG instead of Flash ! Just put contents on the web instead of 'dreamweavering' front pages. If you are a friendly millionnaire, consider giving cash either:
- to the Mozilla project to push the SVG implementation (unfortunately it doesn't implement SMIL tags.
- to Inkscape to add support for animation.
- to a company that creates SVG authoring tools.
If you have less pride in your own admin user identity, you may try to install CS3 as user=administrator from start. It probably will save you a day of waiting or so ....